Privacy Policy

Last updated: 05 August 2026

This Privacy Policy explains how KeyCode Technology Pvt Ltd ("we", "us", "our") collects, uses, and safeguards information when you use the Servician application and website (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account details such as name, company name, email address and mobile number provided at sign-up.
• Service data you enter, such as tokens, customer records, technician details and remarks.

Information collected automatically

• Device information (model, operating system version) and app version.
• Log data such as actions performed in the app for troubleshooting and security.
• Approximate or precise location, only where you enable it for field-service features.

2. How We Use Your Information

• To provide, operate and maintain the Service.
• To authenticate users and secure accounts.
• To generate dashboards, reports and analytics for your organisation.
• To provide customer support and respond to your requests.
• To improve the Service and develop new features.

3. Sharing of Information

We do not sell your personal information. We share data only:

• Within your own organisation's account, as permitted by user roles.
• With service providers who help us operate the Service (e.g. hosting), under confidentiality obligations.
• When required by law, regulation or valid legal process.

For full details, see our Data Sharing & Safety page.

4. Data Security

We use reasonable technical and organisational measures — including encrypted transmission and hashed passwords — to protect your data against unauthorised access, alteration or disclosure. No method of transmission or storage is 100% secure, but we work to protect your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time — see our Account Deletion Request page.

6. Your Rights

• Access, correct or update your personal information.
• Request deletion of your account and data.
• Withdraw consent for optional data collection such as location.

7. Children's Privacy

The Service is intended for business use and is not directed to children under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.